Built, connected and managed for you

Capture more revenue with less manual work

We connect your enquiries, people and software into systems that capture revenue, reduce manual work and make performance visible.

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Sales pipelineEvery enquiry captured, qualified and followed up
CRM synced
New enquiry
Phone call
Qualifying
Website form
Qualifying
Email
Assigned
Appointment
Messaging
Booked
Website form
Booked
Quote sent
Follow-up due
Chasing
No reply
Second follow-up
Won or lost
Won
Closed
Lost
Reason logged
ProspectingPrioritised by buying signals, from authorised data
This campaign
CompanySignalSequence
Company AHigh priorityCertificate renewal dueStep 2
Company BHigh priorityCertificate renewal dueReplied · stopped
Company CMedium priorityNew site openingStep 1
Company DMedium priorityHiring in operationsOpted out · stopped
Company ELow priorityNo recent signalNot contacted
Support requestsAnswered, routed or escalated
Live
Chat assistant
Hi, can I move my appointment to next week?Customer
Of course. I can offer Tuesday morning or Thursday afternoon. Which would you prefer?Evoke · approved answer
Thursday, please. Also, my last invoice looks wrong.Customer
Thursday is booked. I've passed the invoice query to our accounts team, who'll be in touch.Evoke · escalated to a person
Request details
Channel Website chat
Category Booking change
Booking Updated
Second issue Billing query
Routed to Accounts team
Status With a person
Work in progressFrom request to completed work
All teams
JobCurrent stepStatus
New customer onboardingOwner assignedDocuments requestedWaiting on customer
Site visitScheduledReminder sentOn track
Project handoverDelivery to account teamHandover notes readyReady
Install jobPast due dateManager notifiedException
Annual reviewCustomer updatedCompletedClosed
Invoices and paymentsHuman approval kept where required
This month
Drafts to approve
Sent
Overdue
Outstanding
Draft invoiceBilling details collectedSent for approvalAwaiting approval
Invoice sentApproved by financeDue date setSent
Payment overdueReminder scheduleSecond reminder sentChasing
Why it matters

Small gaps in a process add up.

Slow replies, manual admin and late payments aren't minor irritations. Independent research shows what they cost.

Sales
7×

Firms that contacted a lead within an hour were nearly seven times as likely to qualify it as firms that waited even an hour longer.

Oldroyd, McElheran & Elkington, “The Short Life of Online Sales Leads”, Harvard Business Review, 2011
Sales
23%

of the 2,241 companies audited never responded to a web enquiry at all. The average response time among those that did was 42 hours.

Oldroyd, McElheran & Elkington, Harvard Business Review, 2011
Operations
60%

of knowledge workers' time goes on “work about work”: chasing updates, unnecessary meetings and switching between tools.

Asana, Anatomy of Work Index
Finance
£11bn

a year is what late payments cost the UK economy. Affected businesses spend an average of 86 hours a year chasing them.

London Economics for DBT and the Office of the Small Business Commissioner, 2025
What we build

Five systems. One connected business.

Each system starts with a business problem, follows a clear process and is designed for a specific outcome.

01 · Sales Systems

Turn enquiries into a structured sales pipeline.

Enquiries arrive by phone, form, email and message. Some get a slow reply, some get no follow-up, and nobody can see the full pipeline.

Designed for
Faster responses Fewer missed opportunities Consistent follow-up Clearer pipeline visibility
How the system works
  1. 1Captures every enquiryFrom phone calls, website forms, email and messaging channels.
  2. 2Qualifies the lead and updates the CRMSo the record is complete before anyone picks it up.
  3. 3Assigns the right salesperson and books the appointment
  4. 4Follows up quotes and quiet prospectsOn a set schedule, without anyone needing to remember.
  5. 5Tracks each deal through to won or lost
02 · Marketing Systems

A repeatable way to find and nurture the right prospects.

Prospecting is often manual and inconsistent. Lists go stale, outreach is generic, and it's hard to tell which campaigns actually start conversations.

Designed for
Less manual prospecting More relevant outreach Measurable lead generation
How the system works
  1. 1Organises authorised lead dataOnly data you're permitted to use.
  2. 2Spots buying signals and prioritises companies
  3. 3Personalises outreach and runs follow-up sequences
  4. 4Stops automatically when someone replies or opts out
  5. 5Shows which campaigns create conversations and opportunities
Example: ISO consultancies

The system prioritises businesses using verified certificate renewal information from permitted sources, so outreach reaches companies when a renewal is coming up. Outreach and follow-up are then managed in one pipeline.

03 · Customer Support Systems

Handle routine enquiries and keep requests moving.

Your team answers the same questions every day, while more complex requests wait in an inbox or get lost between people.

Designed for
Quicker responses Less repetitive work Fewer unresolved requests
How the system works
  1. 1Answers approved FAQsAI voice agents and chat assistants can handle this step.
  2. 2Captures customer details and categorises the request
  3. 3Routes issues to the right team and manages bookings
  4. 4Keeps the customer updated on progress
  5. 5Escalates anything that needs a person
04 · Operations Systems

Connect every step between a request and completed work.

Work stalls between steps. People chase documents and updates, handovers get missed, and managers can't see what's delayed until it's late.

Designed for
Less chasing Fewer missed handovers More consistent delivery
How the system works
  1. 1Automates intake and onboarding
  2. 2Collects documents and assigns tasks to owners
  3. 3Handles scheduling, reminders and status updates
  4. 4Manages handovers between teams
  5. 5Gives managers a clear view of outstanding work, delays and exceptions
05 · Finance Systems

Less admin between completed work and payment.

Billing details are gathered by hand, invoices wait to be written, and payment chasing depends on someone finding the time.

Designed for
Less finance admin Faster invoicing Clearer payment visibility
How the system works
  1. 1Collects billing information when work is completed
  2. 2Prepares draft invoices
  3. 3Routes them for approvalHuman approval stays in place where it's required.
  4. 4Sends payment reminders
  5. 5Shows outstanding balances in one place
How we deliver

One clear process, from bottleneck to working system.

We start with the problem that costs you most, agree how success will be measured, and prove it in a pilot before rolling it out.

01

Identify an expensive bottleneck

We find where enquiries, time or revenue are being lost, and choose the problem worth fixing first.

02

Map the workflow and agree goals

We map how the work happens today and agree measurable goals before anything is built.

03

Build and connect the system

We build it and connect it to the software and people you already rely on.

04

Test it with a controlled pilot

We run it on a limited scope, check it against the goals and adjust before wider rollout.

05

Monitor, maintain and improve

We watch how it performs, fix issues and improve it as your business changes.

How projects are priced

Scoped around your workflow, not a fixed package.

Every business works differently, so we agree scope after discovery, once we understand the workflow and the goals.

Discovery

We look at the bottleneck and the workflow, then agree what the project should cover.

Initial implementation

Projects can include a one-off fee to build, connect and pilot the system.

Ongoing management

Monitoring, maintenance and improvement once the system is live.

How we build

Built around the software and people you already have.

Systems run inside your existing tools, keep people in control where it matters, and make performance easy to see.

Built around your software

We connect the tools your team already uses. No migration.

Performance you can see

Pipeline, response times, outstanding work and payments in one view.

One connected system

Enquiries, people and software working from the same process.

People stay in control

Approvals and escalations wherever a person needs to decide.

Automotive

Dedicated systems for car dealerships.

Dealerships lose revenue in familiar places: declined work, quiet enquiries, lapsed service customers and slow vehicle preparation. These systems are built for each one.

Repair Recovery

Follows up deferred or declined repair recommendations and helps turn them into booked work.

Sales Recovery

Recovers enquiries that went quiet through structured follow-up, appointment booking and salesperson handover.

Service Retention

Manages service reminders and follow-up to encourage customers to come back.

Stock Preparation Control

Coordinates vehicle preparation tasks, owners and deadlines, so managers can see what's delaying sale-ready stock.

Service Visit Value

Organises relevant recommendations and follow-up around a service visit, helping customers approve appropriate additional work.

Running a dealership or group?

We'll look at where your dealership is losing work and which system to start with.

Talk to us
Automotive enquiry system

Every enquiry, into the process you already run.

An automotive enquiry system can connect supported phone, website, email, messaging and marketplace enquiries to your dealership's existing CRM and booking processes.

Enquiries are captured and qualified in one place, then passed to the right salesperson or booked straight in, without your team re-keying details.

FAQs

Your questions answered.

Straight answers about what we build and how we work.

We connect your enquiries, people and software into systems that capture revenue, reduce manual work and make performance visible. We find the bottleneck, build the system around your existing tools, and manage it after launch.

No. Chat assistants and AI voice agents can be part of a system, but the system is the whole process: capturing the request, updating your software, routing it to the right person, following up and reporting on what happened.

We build around the tools you already use wherever they can be connected, such as your CRM, phones, email, booking and accounting software. We confirm what can be connected during discovery, before any work starts.

Projects can include an initial implementation fee and ongoing management. We agree scope and pricing after discovery, once we understand your workflow and what the system needs to achieve.

Yes. Systems escalate anything that needs a person, and keep human approval where it's required, for example before invoices are sent.

We only use data you're authorised to use, handle it in line with UK GDPR, and build opt-outs into any outreach. We agree how data is processed with you before anything goes live.

No. We build sales, marketing, support, operations and finance systems for a range of businesses. Automotive is an industry where we offer dedicated systems for dealerships and dealer groups.